Consumer Rights

Cancelled Netflix and got charged anyway? Here's exactly how to dispute the charge, the laws that back you up, and where to complain if a company ignores you.

Netflix's 'keep active' complaints are a lesson in a whole design toolkit. Here are the subscription dark patterns to know and how to spot them in any app.

Screenshots of Netflix's 'pause ended' message and reactivation prompts reignited a debate over how hard the service is to quit. Here is what's real and what to do.