Netflix

Cancelled Netflix and got charged anyway? Here's exactly how to dispute the charge, the laws that back you up, and where to complain if a company ignores you.

The Netflix cancel button is easy to find. Making it stick is the trick. Here's the clean way to cancel on web, iPhone, Android, and partner billing, and keep it cancelled.

Netflix's 'keep active' complaints are a lesson in a whole design toolkit. Here are the subscription dark patterns to know and how to spot them in any app.

Screenshots of Netflix's 'pause ended' message and reactivation prompts reignited a debate over how hard the service is to quit. Here is what's real and what to do.